ONLINE STORE POLICIES
Be mindful when shopping for frames online. All of our frames are handmade in limited quantities. Each frame is unique and individual.
We aim to ship all items as quickly as possible. We will ship your order within 5 days, unless otherwise stated.
Frames MUST be returned in unworn condition, in all of its original packaging within 14 days of receipt. Shipping costs, if any, are non-refundable. All return shipping charges are at the consumer’s expense. Please use a shipping method with tracking and insurance, as Oculus Eye Gallery is not responsible for lost or damaged items.
No items will be accepted for return after 14 days.
ALL RETURNS MUST HAVE AN ACCOMPANYING RETURN AUTHORIZATION NUMBER PRINTED ON OUTSIDE OF PACKAGE. Returns without return authorization indicated on outside of package will be refused.
WE DO NOT OFFER OR HONOR REFUNDS. STORE CREDIT ONLY.
FOR ANY FURTHER QUESTIONS OR TO INITIATE A RETURN: [email protected]